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All too often, a business sets up a website and then wonders why it isn’t doing well. The usual culprit? Poor website usability.
Website usability refers to the ease with which a visitor can use a website. If a business website isn’t providing the visitor with the information they require or expect, they’re likely to look elsewhere.
There a several common mistakes businesses make when it comes to website usability. Here, we list seven of the biggest blunders:
1. Unclear Homepage
A business’s homepage is the first thing a user will see, and they will want it to answer any major questions they have. The name and nature of the business should be clear, and the purpose of the site obvious.Furthermore, it should be obvious where to go next from the homepage. Usually, users will expect a navigation bar that contains clear links to key pages, including an ‘About Us’ page and a ‘Contact Us’ page.
When a homepage doesn’t provide these things, visitors are apt to click away without staying to look around – and the business is likely to lose customers and clients as a result.